Field Engineer

New York City. Posted 9 months ago

The role

You will own technical scoping and implementation for complex enterprise requirements. You will build integrations, configure AI agents, and act as a technical advisor to customers.

What you will do

Own the technical win on critical enterprise opportunities
Design and deliver custom integrations against enterprise telephony and CCaaS platforms
Configure and optimize enterprise-grade AI agents
Diagnose and resolve issues in live customer instances
Lead exploratory discussions with customers regarding AI use in their technology stack
Educate customers on extracting value from the Decagon platform

Required qualifications

4+ years experience owning highly ambiguous and technical projects
Write production-grade code in Python, SQL, or similar languages
Built integrations against third-party APIs and enterprise systems
Comfortable working from unfamiliar documentation
Ability to hold technical conversations with engineering teams and translate them into implementation plans
Comfortable navigating ambiguity and collaborating cross-functionally

Benefits

Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office
Take what you need vacation policy

About the company

Decagon is a conversational AI platform that enables enterprises to deploy AI agents across various channels. The company is an in-office company driven by values like Just Get It Done and The Polymath Principle.