Agent Experience Designer

The role

You will design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email. You will work with customers and internal teams to improve agent quality and build scalable systems for conversation design.

What you will do

• Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email channels
• Serve as a trusted advisor to customers and internal stakeholders on conversation design best practices
• Evaluate voice quality and interaction patterns to maintain a high bar for naturalness and appropriateness
• Build repeatable frameworks for assessing conversation and voice performance
• Enable our Customer team to apply strong design judgment independently
• Partner crossfunctionally with Engineering and Product to investigate quality gaps and drive improvements
• Share learnings and create documentation on best practices

Required qualifications

• 3-5+ years of relevant experience (e.g., voice experience design, conversation designer, product manager, applied linguistics, etc.)
• Experience building evaluation frameworks, rubrics, or QA processes
• Strong communicator across technical and business contexts
• Comfortable working close to the product in a fast-moving environment

Nice to have

• Native or professional fluency in Spanish and/or familiarity with other languages
• Experience with TTS providers or speech synthesis tools
• Hands-on experience with frontier AI tools and deployment in enterprise or high-impact settings

Benefits

• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Monthly stipend to support your wellness, lifestyle, and work-life balance
• Daily lunches and snacks in the office
• Take what you need vacation policy

About the company

Decagon is a conversational AI platform that enables enterprises to deploy AI agents across voice, chat, email, and SMS. The company is an in-office company driven by values like Just Get It Done and Winner’s Mindset.