Staff Software Engineer, Voice Agent

The role

You will lead the architecture and evolution of the voice platform. You will drive projects to improve timing, responsiveness, audio quality, and reliability across millions of interactions.

What you will do

• Own the architecture of Decagon’s real-time voice runtime and shape its long-term roadmap
• Lead initiatives that improve speech understanding, synthesis quality, and conversational timing
• Define reliability, testing, and observability standards for live voice interactions
• Build frameworks that make voice systems easy to debug, measure, and iterate on
• Mentor senior engineers and help expand the technical culture of the Voice group

Required qualifications

• 8+ years of engineering experience with significant technical leadership
• Expertise in real-time systems, streaming pipelines, or audio-based applications
• Ability to define architectural direction and lead cross-functional projects
• Strong debugging skills across audio, networking, and model-driven systems
• Experience mentoring engineers and influencing engineering standards

Nice to have

• Experience with speech recognition or synthesis systems
• Experience with VAD, streaming protocols, or other real-time audio systems
• Experience designing or maintaining LLM-driven applications
• Experience optimizing performance for low-latency use cases

Benefits

• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Monthly stipend to support your wellness, lifestyle, and work-life balance
• Daily lunches and snacks in the office
• Take what you need vacation policy

About the company

Decagon is a conversational AI platform that enables enterprises to deploy AI agents across voice, chat, email, and SMS. The company is an in-office company driven by values like Just Get It Done and Winner’s Mindset.