Software Engineer, Agents

The role

You will design and build AI agents that manage complex customer interactions. You will also identify cross-customer trends and experiment with text and voice models to integrate them at scale.

What you will do

• Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
• Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
• Experiment with and run evaluations on the latest text and voice models
• Integrate models at scale with large enterprise-grade customers

Required qualifications

• 3+ years of industry experience in software engineering
• Proficiency with Python, Typescript and asynchronous programming
• A high degree of comfort digging into system failures within deep technology stacks using any tool necessary

Nice to have

• Prior experience working with multi-modal models

Benefits

• Medical, dental, and vision benefits
• Generous time off, including 25 days annual leave, 8 UK public holidays, and a company-wide holiday break
• Daily lunches, dinners and snacks in the office
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Monthly stipend to support your wellness, lifestyle, and work-life balance
• Take what you need vacation policy

About the company

Decagon is a conversational AI platform that enables enterprises to deploy AI agents across voice, chat, email, and SMS. The company is an in-office company driven by values like Just Get It Done and The Polymath Principle.