Decagon

Engineering Manager, Agent Product

San Francisco. Posted 3 months ago

The role

You will lead a team of engineers building and shipping AI agents. You will partner with enterprise customers to translate operational pain points into scalable AI agent solutions.

What you will do

  • Lead and grow a team of engineers building AI agents
  • Partner directly with enterprise customers to understand operational pain points
  • Drive execution across the full lifecycle of agent deployments
  • Partner with product, design and research to identify cross-customer trends
  • Help define the technical strategy and roadmap for the future of AI-powered customer support
  • Support and mentor engineers through technical guidance, feedback and career development
  • Maintain a high engineering bar while fostering a culture of ownership, velocity and customer obsession

Required qualifications

  • 1+ years of engineering management experience
  • 5+ years of industry experience in software engineering
  • Proficiency with Python, Typescript and asynchronous programming
  • Experience leading teams building complex distributed systems or customer-facing products
  • A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
  • Strong communication skills and ability to work directly with enterprise customers

Nice to have

  • Prior experience working with multi-modal models
  • Experience leading teams working on AI systems, LLM applications or agentic workflows

Benefits

  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension)
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Monthly stipend to support your wellness, lifestyle, and work-life balance
  • Daily lunches and snacks in the office
  • Take what you need vacation policy

About the company

Decagon is a conversational AI platform that enables enterprises to deploy AI agents across various channels. The company is an in-office company driven by values like Just Get It Done and The Polymath Principle.