Staff Software Engineer, Product

The role

You will design and build systems for customers to configure, train, test, and monitor AI agents. You will work with product and design to own features from technical architecture through deployment.

What you will do

• Eliminate manual work by building self-serve functionality for agent configuration, training, and deployment
• Design configuration abstractions that balance power and simplicity
• Build AI-powered tooling for CX and ops teams to manage complex agent workflows without writing code
• Build monitoring, tracing, and analytics to surface actionable signal
• Handle agentic systems at scale
• Run evaluations on new text and voice models and integrate them into production traffic

Required qualifications

• 7+ years building software products
• Strong product thinking
• Proficient in Python
• Comfortable working across the entire stack
• Experience translating complex technical capabilities into simple, usable interfaces
• Complex systems instincts, including asynchronous programming and the failure modes that only appear at scale
• A high degree of comfort debugging system failures in deep technology stacks
• A knack for turning customer asks into clear, well-scoped product and technical specs
• Judgment about when to ship fast and when to slow down and build it correctly

Nice to have

• Background with LLMs, prompt engineering, evals, or AI agent systems
• Experience building developer tools, APIs, platforms, or internal tools that became customer-facing
• Experience with observability, data visualization, or analytics products
• Experience building security-sensitive product systems, such as authentication and data access controls
• Work with multi-modal or voice models

Benefits

• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Monthly stipend to support your wellness, lifestyle, and work-life balance
• Daily lunches and snacks in the office
• Take what you need vacation policy

About the company

Decagon is a conversational AI platform that enables enterprises to deploy AI agents across voice, chat, email, and SMS. The company is an in-office company driven by values like Just Get It Done and The Polymath Principle.