Strategic Account Director, Healthcare

The role

You will define and execute the go-to-market strategy for the healthcare vertical. You will sign foundational relationships with large US health plans, integrated delivery networks, academic medical centers, and Life Sciences companies.

What you will do

• Define and execute the go-to-market strategy for Decagon's healthcare vertical.
• Close large healthcare logos including flagship, multi-year, 7-figure-plus deals.
• Build trusted relationships with C-suite stakeholders.
• Author and iterate the healthcare sales playbook.
• Translate healthcare buyer pain into ROI cases.
• Forecast and report on pipeline and revenue.
• Bring the voice of the healthcare buyer into product and leadership decisions.
• Maintain expert-level knowledge of healthcare regulation and economics.

Required qualifications

• 8+ years of enterprise SaaS sales.
• At least 4 years selling into healthcare.
• Track record of building business inside Payer, Provider, and/or Life Sciences accounts.
• Proven wins in complex, multi-stakeholder, security- and compliance-gated procurement environments.
• Comfort owning C-suite relationships across long cycles.
• Experience as a playbook builder.
• Comfortable in an early-stage environment with ambiguity and whitespace.
• Excellent communication, presentation, and negotiation skills.
• Bachelor's degree or equivalent work experience.

Nice to have

• Previous experience selling AI, conversational AI, contact-center AI, or customer experience software into healthcare buyers.
• An existing rolodex inside top US Payers, health systems, or Life Sciences companies.
• Founding-seller or first-vertical-hire experience at a prior startup.
• Trained in MEDDPICC, Command of the Message, or a similar value-selling framework.
• Direct experience navigating highly regulated buyers.
• A point of view on where conversational and agentic AI breaks the current member, patient, or HCP experience.

Benefits

• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Monthly stipend to support your wellness, lifestyle, and work-life balance
• Daily lunches and snacks in the office
• Take what you need vacation policy

About the company

Decagon is a conversational AI platform that enables enterprises to deploy AI agents across various channels. It is an in-office company driven by values like Just Get It Done and Winner’s Mindset.