Strategic Account Director

The role

The Strategic Account Director will develop strategies to close key strategic logos and build relationships with stakeholders. You will collaborate with internal teams to deliver tailored solutions and provide feedback to influence the product roadmap.

What you will do

• Develop a strategy to break into and close key strategic logos for Decagon
• Develop deep, trusted relationships with key stakeholders at all levels of the customer organization
• Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
• Collaborate with internal teams to deliver tailored solutions
• Forecast and accurately report on pipeline and revenue
• Develop and execute account plans to execute strategic deals
• Provide feedback and insights to product and leadership teams to influence the company's roadmap
• Maintain expert-level knowledge of the company's products, services, and industry trends
• Expect moderate travel

Required qualifications

• 7+ years of experience in strategic or enterprise sales
• Proven track record of growing revenue and expanding business with large, complex accounts
• Excellent communication, presentation, and negotiation skills
• Strong business acumen and ability to speak the language of the C-suite
• Consultative selling approach with a focus on value-based solutions
• Ability to manage multiple stakeholders and cross-functional initiatives
• Bachelor's degree or equivalent work experience

Nice to have

• previous experience selling AI or customer support/experience software

Benefits

• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Monthly stipend to support your wellness, lifestyle, and work-life balance
• Daily lunches and snacks in the office
• Take what you need vacation policy

About the company

Decagon is a conversational AI platform that enables enterprises to deploy AI agents across various channels. The company is an in-office company driven by values like Just Get It Done and Winner’s Mindset.