Technical Program Manager

The role

The Technical Program Manager will own the delivery of complex customer deployments and drive internal cross-functional programs. You will work across various departments to translate requirements into executable programs and manage dependencies.

What you will do

• Drive operational excellence and program management for complex customer implementations end-to-end.
• Align on scope, sequencing dependencies, and manage risk for design partnerships and strategic accounts.
• Translate customer requirements and feedback into structured program plans.
• Work with GTM and Product to prioritize asks and map them to delivery roadmaps.
• Drive internal cross-functional programs including model lifecycle management, security and compliance buildouts, and external certifications.
• Align stakeholders and hold workstreams accountable without direct authority.

Required qualifications

• 4-6+ years of experience as a technical program manager or in product/engineering operations.
• Direct ownership of complex enterprise deployments or large-scale internal cross-functional initiatives.
• Track record running high-stakes customer implementations or feature builds at the design-partner or strategic-deal tier.
• Demonstrated ability to drive programs without authority.
• Structured, rigorous approach to ambiguity.
• Technical fluency to engage credibly with engineering teams.
• Exceptional written and verbal communicator.

Nice to have

• Hands-on experience with LLMs or conversational AI
• A track record of moving programs through legal, security, engineering, and customer approval gates

Benefits

• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Monthly stipend to support your wellness, lifestyle, and work-life balance
• Daily lunches and snacks in the office
• Take what you need vacation policy

About the company

Decagon is a conversational AI platform that enables enterprises to deploy AI agents across various channels. The company is an in-office organization driven by values like Just Get It Done and The Polymath Principle.