Agent Strategy Manager - German Speaking

London. Posted 5 months ago

The role

You will partner with customers to guide deployments, support adoption, and act as a strategic advisor. You will work cross-functionally with Product and Engineering to surface customer needs and influence the product roadmap.

What you will do

Shape the Agent Strategy function and its operations
Build long-lasting partnerships and act as a strategic advisor to customers
Co-pilot with customers from project scoping to full adoption
Learn product features and AI industry context to become an expert
Communicate with stakeholders from individual contributors to C-level executives
Identify and support new projects and initiatives
Collaborate with Product and Engineering teams to influence the product roadmap

Required qualifications

4+ years of customer facing experience in a technical and customer facing role in B2B SaaS
Native or business-level fluency in both written and spoken English and German
Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
Excellent communication and presentation skills
Strong interpersonal, persuasion and teamwork skills
Business understanding of GTM sales teams and processes
Strong technical acumen and passion for the overall agent building process

Nice to have

Familiar with Agentic AI tool deployments in large organizations
Working knowledge of Customer Support processes, systems, and best practices
Experience in a high-growth startup environment
Bachelor's degree in Science, Technology, Engineering, Math or similar fields

Benefits

Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office
Take what you need vacation policy (UK employees receive 25 days of statutory leave)

About the company

Decagon is a conversational AI platform that enables enterprises to deploy AI agents across various channels. The company is an in-office organization driven by values like Just Get It Done and Winner’s Mindset.