Account Manager

The role

You will own the post-sales relationship with clinics to ensure they get value from Decoda. You will focus on product adoption, driving expansion and upsells, and building trusted partnerships with clinic owners.

What you will do

• Help clinics get more out of Decoda through feature adoption.
• Bring new features to life by helping clinics understand and use them.
• Drive expansion and upsell by identifying opportunities for new features and paid add-ons.
• Build relationships as a trusted partner to clinic owners and their teams.
• Act as the voice of customers by bringing insights back to the Product team.
• Proactively identify and address issues when adoption slows.
• Lead business reviews for key accounts to show impact on revenue and operations.

Required qualifications

• 2 to 4 years in account management, customer success, or a similar post sales role
• Track record of owning retention, adoption, or expansion targets
• Comfort selling
• Strong commercial instincts and ability to hold a credible conversation with a business owner about their P&L
• Comfort with data
• Clear, direct written and verbal communication

Nice to have

• Experience in healthcare, medical aesthetics, or wellness

About the company

Decoda is a company providing software to clinics.