Senior Forward Deployed Engineer (FDE), Strategic Accounts

The role

You will embed with leading restaurant brands and technology partners to ensure successful voice AI deployments. You will design integration paths, write code, troubleshoot production issues, and adapt the platform to live restaurant operations.

What you will do

• Embed with customer engineering teams as a trusted technical peer
• Lead technical discovery and solutioning for prospects and customers
• Own end-to-end technical implementation of the voice AI platform
• Adapt and configure the platform for unique operational requirements
• Monitor, troubleshoot, and resolve technical issues in live deployments
• Serve as an escalation point for complex technical issues
• Codify patterns into tools, playbooks, and reference architectures
• Translate deployment challenges into requirements for product and engineering teams

Required qualifications

• Excellent software engineer
• Comfortable working across APIs, SDKs, webhooks, cloud infrastructure, and customer tech stacks
• Use AI coding tools to move fast

Nice to have

• Experience with voice AI, speech-to-text, NLP, or conversational AI systems
• Previous early-stage startup or founder-led environment experience
• Previous experience embedded within a large enterprise customer's product deployment

About the company

Deepgram is a research company that productizes as fast as possible. Their speech models and real-time infrastructure power AI systems for more than 5,000 organizations.