Deepgram
Forward-Deployed Engineer (FDE), Strategic Accounts
San Francisco, CA. Posted 2 months ago
The role
You will build solutions, integrations, and tooling that run in production for large enterprise customers. You will embed with strategic customers to take the voice AI platform the last mile through production-scale integrations and prompt engineering.
What you will do
- Build and ship end-to-end services, integrations, internal tooling, and agent and prompt engineering
- Design, develop, and maintain production-scale integrations with third-party systems
- Spend regular time on site with customers working with technical and business teams
- Monitor, debug, and optimize production systems in audio environments
- Work with research and product teams to push the platform capabilities
- Test changes against live production data to measure accuracy, latency, and throughput
- Support scoping and expansion by shaping statements of work and surfacing opportunities
Required qualifications
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or a record of building that speaks for itself
- Hands-on experience developing and deploying backend systems that run in production
- Experience with cloud-based infrastructure and API design
- The instinct to proactively recognize problems and to care about the impact of your work
- Relationship building
- Reading the room
- Acting on what you notice
- Coachability
Nice to have
- Experience working with audio or voice interfaces
- Experience building and maintaining a system that integrates with many third-party APIs, particularly point-of-sale systems
- Experience taking a system from zero to one
- Depth in one or more modern languages (Python, JavaScript, TypeScript, Rust, Go, Kotlin)
- Experience with containerization tools, such as Docker and Kubernetes
- Experience being the technical person in front of a non-technical audience
About the company
Deepgram is a research company that productizes voice AI. Their speech models and real-time infrastructure power AI systems for more than 5,000 organizations.