Customer Success Engineer (Singapore)

Singapore, Remote. Posted 4 months ago

The role

You will act as a technical expert and strategic advisor to enterprise customers to drive adoption and business growth. You will manage the full customer lifecycle, from onboarding to expansion, while aligning customer strategies with the product roadmap.

What you will do

Act as a technical expert and strategic advisor to enterprise customers
Build, nurture, and sustain customer relationships across all personas
Conduct regular on-site visits to drive adoption
Own and manage the full customer lifecycle
Ensure products are integrated, enabled, and adopted effectively
Surface customer issues and translate them into actionable requirements
Run live product demos, guide architecture discussions, and troubleshoot technical issues
Maintain a deep understanding of Deepgram APIs, integrations, and AI/ML technologies
Identify and scope opportunities for expansion
Execute structured customer success plans

Required qualifications

7-10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success at innovative, API-driven technology companies
Proven track record in roles blending customer engagement with technical expertise
Hands-on experience running product demos, POCs, or technical workshops with enterprise customers
Demonstrated success identifying expansions, cross-sell, and upsell opportunities in complex enterprise accounts
Strong technical aptitude to discuss APIs and developer workflows
Experience engaging across technical teams and executive buyers
Exceptional interpersonal, communication and collaboration skills
Strong sense of ownership and stewardship for customers

Nice to have

Background spanning solutions engineering or technical account management in addition to CSM responsibilities
Experience working in AI, machine learning, voice AI, cloud infrastructure, or developer-first technologies
Familiarity with automation tools, advanced analytics, and/or basic scripting

Benefits

Comprehensive health coverage
Generous paid time off
Paid parental leave
Meaningful learning and development support
Stipends to help you do your best work

About the company

Deepgram is a research company that productizes speech models and real-time infrastructure to power AI systems. More than 5,000 organizations run conversational voice AI on Deepgram.