Senior Manager, Deal Desk

The role

You will build and run a deal desk from the ground up for a usage-based voice AI platform. You will work with Sales, Customer Success, Product, and Finance leaders to help Sales win better deals faster.

What you will do

• Build the desk including approval matrix, playbook, and credit and promo guidelines
• Review non-standard deals and provide same-day answers
• Shape large deals regarding commitment size, ramps, product mix and terms
• Partner with Product and sales leadership on pricing and packaging
• Build pricing insight for deal margin, realized discount, and win rate
• Keep deals clean and audit-ready in Salesforce
• Use AI to run the desk
• Build out CPQ in Salesforce
• Partner with Customer Success on renewals and eventually take ownership of renewals

Required qualifications

• 6+ years in deal desk, deal strategy or pricing at a B2B technology company
• 3+ years running a desk
• Usage-based pricing experience including commitments, credits, overage, ramps and rollover
• A desk, matrix or playbook you built that sales adopted
• Financial fluency including how deal terms affect revenue recognition
• Hands-on experience building Salesforce CPQ
• SQL
• Credibility with sales executives
• Clear writing
• An AI-native way of working you can show

Nice to have

• Infrastructure, API or AI company experience
• Pre-IPO experience
• Cloud marketplace private offers (AWS, GCP, Azure)
• Has owned or run renewals

About the company

Deepgram is a research company that productizes as fast as possible. It provides a usage-based voice AI platform including speech-to-text, text-to-speech and the Voice Agent API.