Staff Conversational Designer

The role

You will define how Deepgram's voice agents converse, including persona, turn-taking, repair, confirmation, and pacing. You will work with ML and Engineering on behaviors like endpointing and barge-in while building conversational-quality evals and developer guidance.

What you will do

• Define the persona and voice system for Deepgram voice agents
• Design turn-taking, barge-in, and end-of-turn behavior with ML and Engineering
• Design conversational repair, no-match and no-input handling, and confirmation strategy
• Own latency-aware pacing and perceived responsiveness
• Establish conversational-quality evals and a transcript review practice
• Build reference agent experiences and developer-facing design guidance
• Partner with ML and Research on ASR and TTS behavior
• Set conversation-design principles, review standards, and shared vocabulary

Required qualifications

• Deep experience designing conversational behavior for LLM-based voice agents or assistants
• Real fluency with the speech pipeline, from ASR through LLM to TTS
• Track record designing turn-taking, interruption, repair, and confirmation patterns that shipped in production
• Evidence of building quality measurement into the practice, such as evals, transcript review, benchmarks, or failure-analysis loops
• Exceptional writing craft, including sample dialogs, design guidance, and documentation
• Experience influencing engineering and ML partners without authority over them
• Experience designing for developers or technical users, including APIs, SDKs, and documentation surfaces
• A working AI practice

Nice to have

• Time on a named assistant or a production voice agent platform
• Practice with Wizard of Oz testing and sample dialog methods
• Hands-on work with eval tooling for LLM or voice quality
• Experience in high-stakes or regulated conversation domains
• Multilingual or cross-locale conversation design experience
• Background in high-growth B2B companies with both self-serve and enterprise motions

About the company

Deepgram is a research company that productizes as fast as possible, providing speech models and real-time infrastructure to power AI systems. Their Voice Agent Platform includes speech-to-text, text-to-speech, and speech-to-speech via cloud APIs or self-hosted deployments.