Senior Solutions Architect - Europe

The role

You will own complex post-sales engagements and guide customers to production using Deepgram's speech-to-text, text-to-speech, and voice-agent capabilities. You will serve as a Tier-3 escalation point and design reference architectures for EMEA customer use cases.

What you will do

• Lead architecture and implementation for enterprise deployments
• Own post-sales technical success for assigned accounts
• Serve as the Tier-3 escalation point for complex issues
• Design reference architectures and implementation patterns
• Build high-quality samples, internal tools, or scripts
• Contribute to pre-sales discovery and POCs
• Partner with Product and Engineering to prioritize fixes and features
• Contribute to knowledge systems including runbooks and playbooks
• Participate in an on-call or incident rotation

Required qualifications

• 5 or more years in Solutions Architecture, Solutions Engineering, or similar customer-facing technical roles
• Professional software engineering experience in at least one language such as Python, Rust, or JavaScript
• Hands-on experience with modern cloud platforms
• Comfortable with containerization and orchestration, for example Docker and Kubernetes
• Experience with secure network design for API-driven systems
• Proven ownership of complex post-sales work such as production deployments, migrations, performance tuning, and incident response
• Clear written and verbal communication across both technical and executive audiences
• Based in an EMEA time zone with reliable overlap to customer business hours
• Excellent written and spoken English
• Familiarity with GDPR, data privacy expectations, and enterprise security reviews common across EMEA

Nice to have

• Experience with speech recognition, TTS, or building voice agents that orchestrate LLMs
• Familiarity with WER analysis, model selection and tuning, and accuracy-versus-latency tradeoffs
• Experience operating self-hosted systems, including Helm-based deployments and observability for production services
• Strong understanding of authentication, authorization, data residency, and compliance topics
• Fluency in an additional European language such as German, French, Dutch, Italian, or Spanish

About the company

Deepgram is a research company that productizes speech models and real-time infrastructure to power AI systems. Their Voice Agent Platform includes speech-to-text, text-to-speech and speech-to-speech capabilities.