Customer Success Manager (Remote-USA)

The role

You will transform how large law firms leverage technology to drive efficiency and profitability. You will manage client relationships, onboarding, and retention for the DeepJudge platform.

What you will do

• Monitor client satisfaction, identify upsell opportunities, and ensure renewals by driving ROI
• Guide new clients through successful implementation and onboarding
• Serve as the primary point of contact for your portfolio of clients
• Coordinate cross-functional projects and manage stakeholder expectations
• Lead engaging training sessions and business reviews with senior professionals
• Proactively address client concerns and resolve issues
• Gather client feedback to drive continuous improvement and contribute to product development

Required qualifications

• 5+ years in a customer success, client-facing, or account management role
• Polished communication and presentation skills
• Ability to engage senior legal professionals
• Comfortable navigating and explaining complex software
• Intellectual curiosity and passion for emerging technologies, including AI and Large Language Models (LLMs)
• Proactive and entrepreneurial mindset
• Ability to thrive in a dynamic startup/scale-up environment
• Meticulous approach to managing tasks, timelines, and client requests
• Ability to manage a book of business and multiple clients
• Ability to work effectively within a dynamic international environment
• Flexibility to accommodate regular meetings and real-time collaboration across different time zones including Europe

Nice to have

• Experience in a SaaS or legal technology environment
• Juris Doctor (J.D.)
• Prior experience practicing law

Benefits

• Work with cutting-edge technologies in the LegalTech and AI space
• Ability to work remotely within a global company
• Competitive salary and incentives
• Supportive and collaborative company culture

Before you apply

• Open to candidates who are legally authorized to work in the United States

About the company

DeepJudge is the intelligence layer for legal work, providing enterprise search and AI infrastructure. The company is headquartered in Switzerland with a growing team across North America and Europe.