Senior Manager, Legal Client Enablement (US, Eastern Time Zone)

The role

You will build a client enablement program by designing repeatable training and self-serve resources. You will also lead high-stakes training engagements for large clients and equip Customer Success Managers to deliver standard training.

What you will do

• Designing repeatable, role-based learning paths for users and firm administrators.
• Defining self-serve, CSM-delivered, and direct engagement training models.
• Owning core training courses from scripting through recording and publishing.
• Writing and maintaining user guides, quick-reference materials, and help center content.
• Equipping and coaching CSMs with scripts, demo flows, and facilitation guides.
• Planning and leading on-site and virtual training days for large and strategic clients.
• Partnering with Product and Product Marketing to turn new features into training.
• Measuring the impact of training on user adoption.

Required qualifications

• 5–10 years of experience in client education, training, or enablement in the legal or legal tech industry
• Built a training program from the ground up, including resources that scale beyond live sessions
• Know how to measure whether training works and can point to its impact on adoption
• Hands-on with content: scripting, recording and editing video, and writing clear documentation
• Present with confidence and credibility to partners, senior lawyers, and firm leadership
• Thrive building from scratch in a fast-moving company
• Based in the US Eastern Time zone
• Can travel up to 40%

Nice to have

• Legal experience, ideally as a former practicing attorney or in an enablement or customer education role at a legal technology company
• New York City area preferred

Benefits

• Competitive base salary
• Equity
• Incentives

Before you apply

• Open to candidates who are legally authorized to work in the United States

About the company

DeepJudge helps legal teams unlock and apply knowledge through enterprise search and AI infrastructure. The company is headquartered in Switzerland with a growing team across North America and Europe.