Salesforce Administrator

The role

You will manage Salesforce Service Cloud, Experience Cloud, and the security model. You will handle automation via Flow, monitor integrations, and perform small Apex changes and debugging.

What you will do

• Manage Salesforce Service Cloud including case management, routing, Omni-Channel, queues, entitlements, milestones, Email-to-Case, macros and Knowledge.
• Configure the customer portal on Experience Cloud including site configuration, external users, sharing sets and guest user access.
• Manage the security model including profiles, permission sets and groups, roles, sharing rules and field-level security.
• Use Flow for automation.
• Monitor integrations, manage Named Credentials, External Credentials and connected apps.
• Read and debug Apex triggers and classes and make small changes with tests.
• Move changes from sandbox to production through DevOps Center.
• Regression-test Salesforce seasonal releases.
• Work directly with Support, CX and PS leaders to propose options for requests.
• Use AI as everyday tooling.

Required qualifications

• US citizenship
• Hands-on administration of Salesforce Service Cloud in production: case management, routing, entitlements and Knowledge
• Deep working knowledge of the Salesforce security and sharing model, including external users on Experience Cloud
• Strong Flow skills
• Experience supporting Salesforce integrations: Named or External Credentials, connected apps, and reading API responses and debug logs
• Enough Apex to read a trigger or class, debug it, and make a small, tested change

Nice to have

• Salesforce Advanced Administrator, Platform App Builder, Service Cloud Consultant or Platform Developer I certification
• Middleware experience, such as Boomi or MuleSoft
• Agentforce for Service or other AI in a support setting
• Gainsight, NetSuite, Certinia PSA or Jira Service Management
• SFDX, Git or DevOps Center
• A SOX-regulated or otherwise audited environment

Benefits

• competitive salaries
• meaningful bonus program
• healthcare insurance
• pension/retirement matching
• comprehensive life insurance
• employee assistance program
• time off plans
• paid company holidays

Before you apply

• This role is a Fed Ramp role and does require a US citizenship
• Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment
• all publicly posted social media sites may be reviewed

About the company

Delinea is the identity security platform that continuously controls what AI agents, humans and machines can do and for how long. It secures human and machine identities for some of the largest organizations in the world.