Technical Support Engineer II

The role

This person will provide post-sale technical support to customers and partners. They will assess, document, and investigate reported customer issues to formulate resolution plans.

What you will do

• Provide post-sale technical support to customers and partners
• Assess and document reported customer issues
• Formulate and communicate resolution plans
• Gather necessary information and resources
• Investigate and reproduce case scenarios
• Provide clear customer responses and document corrective actions

Required qualifications

• 1-2 years of proven relevant professional experience as a technical support agent or its equivalent
• In depth knowledge and experience in IT and System administration
• In depth knowledge and experience in Networking and data transport and encryption
• In depth knowledge and experience in Cloud infrastructure, Machine, network and services virtualization
• In depth knowledge and experience in Security concepts and methodologies
• Troubleshooting and problem deconstruction
• Strong written and verbal English communication skills
• Ability to work diverse, international, customer and team environments
• Trustworthy, self-motivated, and reliable
• Accountability, transparency, and ownership
• Desire to work in a dynamic and challenging environment
• Organized and methodological with great attention to detail

Nice to have

• Relational databases and SQL language proficiency and .NET applications
• Able to communicate technical concepts at a professional level in multiple languages
• Prior or current security clearance

Benefits

• competitive salaries
• meaningful bonus program
• healthcare insurance
• pension/retirement matching
• comprehensive life insurance
• employee assistance program
• time off plans
• paid company holidays

Before you apply

• candidates are required to complete comprehensive criminal background check
• verification of education
• verification of employment
• publicly posted social media sites may be reviewed

About the company

Delinea is the identity security platform that continuously controls what AI agents, humans and machines can do and for how long. It extends privileged access management from the point of access to the moment of action.