Lead IT Support Specialist

The role

This person will provide internal technical support and serve as a senior escalation point for complex issues. They will deliver high-touch support to executive leadership and contribute to the stability and maintenance of IT systems.

What you will do

• Perform daily system monitoring of hardware, server resources, systems, and key processes
• Provide OS, application, hardware, VoIP, and collaboration support for on-site and remote users
• Deliver high-touch, white-glove technical support to executive leadership
• Provide advanced audio/video conferencing and meeting room support
• Perform desktop/laptop hardware upgrades and manage hardware and software inventory lifecycle
• Ensure seamless employee onboarding and offboarding
• Create and maintain organized system documentation
• Improve IT-related processes
• Contribute to project planning, deployment, maintenance, and decommissioning of IT systems

Required qualifications

• 5–8+ years of experience in IT support, systems administration, or a related technical role, including direct executive-level support
• Advanced hands-on hardware, software, and network troubleshooting experience across Windows and macOS environments
• Strong experience supporting collaboration platforms including Microsoft Teams (including Teams Rooms), Zoom, webinar platforms, and executive audio/video conferencing systems
• Demonstrated ability to provide white-glove, high-touch support to senior leadership with professionalism, discretion, and urgency
• Experience with VoIP systems, VDI environments (e.g., Windows 365), and enterprise workstation platforms (Dell, Lenovo, Surface, and Apple devices)
• Familiarity with virtualization technologies such as VMware Workstation or Hyper-V
• Working knowledge of PowerShell scripting, Windows task scheduling, and backup/recovery methodologies
• Experience with Help Desk service management platforms (e.g., Zendesk, JSM, ServiceNow)
• Strong understanding of remote access technologies and modern endpoint management concepts
• Willingness to respond to critical incidents or executive support needs outside standard business hours
• Exceptional interpersonal, written, and verbal communication skills with a polished executive presence
• Highly self-motivated, detail-oriented, and capable of prioritizing effectively in high-pressure environments

Nice to have

• Relevant certifications such as A+, Network+, Server+, MCP, or equivalent experience

Benefits

• Competitive salaries
• Meaningful bonus program
• Healthcare insurance
• Pension/retirement matching
• Comprehensive life insurance
• Employee assistance program
• Time off plans
• Paid company holidays

Before you apply

• Delinea is not considering candidates that need any type of US work authorization now or in the future
• Candidates are required to complete comprehensive criminal background check
• Verification of education
• Verification of employment
• Publicly posted social media sites may be reviewed

About the company

Delinea is the identity security platform that continuously controls what AI agents, humans and machines can do and for how long. It extends privileged access management from the point of access to the moment of action.