QTC Analyst

The role

You will provide production support and build enhancements for the Quote-to-Cash process on Salesforce. You will manage support tickets and deliver project work including a planned migration to Revenue Cloud.

What you will do

• Troubleshoot Quote-to-Cash issues including quotes, approvals, amendments, renewals and billing hand-offs.
• Maintain Salesforce CPQ including products, bundles, pricing, rules, templates, contracting, amendments and renewals.
• Design, build, test and deliver the 2027 migration to Revenue Cloud Advanced and Revenue Cloud Billing.
• Deliver enhancements using Salesforce configuration, Flow, Apex or Lightning Web Components.
• Support migration data and parallel running.
• Monitor scheduled jobs and Salesforce integrations with NetSuite, billing and provisioning systems.
• Trace provisioning issues across quotes, contracts, subscriptions, assets and downstream systems.
• Maintain Confluence knowledge articles, how-to guides and runbooks.

Required qualifications

• 3+ years building and supporting Salesforce in production
• At least 2 years hands-on with Salesforce CPQ (SBQQ)
• Experience with CPQ products and bundles, price and product rules, discount schedules, quote templates, approvals, contracts, amendments and renewals
• Strong Salesforce Flow skills
• Apex development experience, including triggers and test classes
• Working knowledge of governor limits, order of execution and SOQL
• A systematic approach to production support, troubleshooting, root-cause analysis and escalation
• Experience troubleshooting entitlements or access provisioning across systems, with approvals and audit trails
• Familiarity with ITSM concepts, including incidents, service requests, prioritization, SLAs and escalation
• Clear written communication
• Experience delivering agile stories with acceptance criteria and test evidence

Nice to have

• A CPQ-to-RCA migration or RCA implementation delivered to production
• Salesforce Revenue Cloud Consultant or CPQ Specialist certification
• Platform Developer I, Platform App Builder or Advanced Administrator certifications
• Experience with Salesforce Billing or Revenue Cloud Billing, billing schedules, invoicing or ERP hand-offs
• Lightning Web Components, the CPQ JavaScript Quote Calculator Plugin or Revenue Cloud Business APIs
• NetSuite or other ERP integrations, Boomi, MuleSoft, subscription pricing models, Jira Service Management, Confluence, Azure DevOps, SFDX, Git or DevOps Center
• Agentforce or other AI-assisted development tools
• Experience in a SOX-regulated or audited environment, including ITGC change controls or financial close support

Benefits

• competitive salaries
• meaningful bonus program
• healthcare insurance
• pension/retirement matching
• comprehensive life insurance
• employee assistance program
• time off plans
• paid company holidays

Before you apply

• candidates are required to complete comprehensive criminal background check
• verification of education
• verification of employment
• publicly posted social media sites may be reviewed

About the company

Delinea is an identity security platform that helps organizations control what human, machine and AI identities can access. Its platform supports just-in-time authorization and Zero Standing Privilege across on-premises and cloud environments.