Customer Success Engineer

The role

The Customer Success Engineer provides technical and strategic support to Customer Success Managers. This pooled, non-billable role addresses escalated issues on a case-by-case basis to help customers unlock solution value.

What you will do

• Provide expert technical guidance to CSMs on strategic tasks and product features
• Assist in resolving stuck support cases, bugs, or feature requests by liaising with internal teams
• Engage in customer-facing discussions when escalated
• Focus assignments on specific issues rather than customers
• Promote knowledge transfer by coaching CSMs
• Collaborate with CSMs and Leadership to prioritize requests
• Document interactions, resolutions, and best practices

Required qualifications

• 4+ years of related experience in a technical customer-facing role such as Solutions Engineering, Technical Support, or Customer Success
• BA degree with STEM focus or equivalent experience
• Working knowledge of PAM concepts (Privileged Access Management) and identity security solutions
• Ability to troubleshoot technical issues and communicate solutions clearly to both technical and non-technical audiences
• Strong collaboration and communication skills with a coaching mindset

Nice to have

• Preferred cybersecurity experience in the identity space

Benefits

• competitive salaries
• meaningful bonus program
• healthcare insurance
• pension/retirement matching
• comprehensive life insurance
• employee assistance program
• time off plans
• paid company holidays

Before you apply

• candidates are required to complete comprehensive criminal background check
• verification of education
• verification of employment
• publicly posted social media sites may be reviewed

About the company

Delinea is the identity security platform that continuously controls what AI agents, humans and machines can do and for how long. It extends privileged access management from the point of access to the moment of action.