Delinea
Senior Technical Account Manager
U.S. Remote. Posted a month ago
The role
The Technical Account Manager serves as a technical subject matter expert and trusted advisor for Delinea's Privilege Access services. This role involves monitoring customer health, delivering remote services, and resolving high priority issues to ensure successful solution deployment.
What you will do
- Serve as a technical subject matter expert for Delinea's Privilege Access services and product offerings
- Act as a customer trusted advisor to ensure engagement and success with solution deployment
- Regularly monitor customer health and communicate results with sales, support, and renewals teams
- Deliver remote services including software configuration, onboarding, and training
- Engage with customers to quickly resolve high priority issues
- Track new bugs, product releases, and security vulnerabilities to notify customers
- Serve as customer advocate for promoting interest in future functionality and product roadmap
- Conduct regular review sessions to validate plans, configurations, and designs
- Document customer environment details for Support and Engineering teams
- Coordinate and oversee Early Beta Access program for new releases
Required qualifications
- 6+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer
- Understanding of applications, infrastructure and processes used in large organizations integrated with Privilege Access Management solutions
- Experience leading large, transformational technology projects that cross typical enterprise silos
- Experience addressing significant technical challenges with minimal supervision or guidance
- Ability to plan, organize, and prioritize multiple projects and responsibilities on a weekly basis
- Ability to interface directly with complex, multi-divisional, multi-geographical clients
- Ability to quickly and proficiently understand and absorb new information
- Strong written and verbal communication skills in a professional setting
- Ability to construct documentation for operational procedures and proposed modifications
- Microsoft Active Directory administration and design experience
- Microsoft Windows server administration and engineering experience
- Expertise with at least one major Infrastructure as a Services (IaaS) provider such as Microsoft Azure or Amazon
Nice to have
- Previous experience with Delinea or with other Privilege Access Service solutions such as CyberArk, BeyondTrust, etc.
- Experience with NIS, or LDAP administration
- Previous experience working with cloud or as-a-service solutions
- Experience with other PAS solutions such as BeyondTrust, CyberArk, etc.
- Network Storage Device Administration experience
- Microsoft SQL Reporting Services experience
- Experience with Microsoft Clustering Services (MCS)
- Experience with RabbitMQ or message brokering
Benefits
- competitive salaries
- meaningful bonus program
- healthcare insurance
- pension/retirement matching
- comprehensive life insurance
- employee assistance program
- time off plans
- paid company holidays
Before you apply
- candidates are required to complete comprehensive criminal background check
- verification of education
- verification of employment
- publicly posted social media sites may be reviewed
About the company
Delinea is the identity security platform that continuously controls what AI agents, humans and machines can do and for how long. It provides visibility across every identity type and supports both static and ephemeral access.