Employé(e) Polyvalent(e) - Saint-Ouen 35h

The role

You will coordinate partners in the kitchen, delivery riders, and customers to ensure operational excellence at Editions delivery hubs. You will manage dispatch, perform food safety checks, and resolve real-time customer issues.

What you will do

• Supervise the rapid handover of dishes to riders and resolve issues between kitchens and partners.
• Perform daily HACCP and safety checks to maintain food hygiene and site security standards.
• Act as the first point of contact for customer complaints using internal processes.
• Collaborate with the Site Manager and Assistant Manager to reach KPIs.
• Execute opening and closing procedures.
• Assume all roles on site as needed.

Required qualifications

• Strong ability to handle large volumes of information and multiple operational challenges.
• Clear and effective oral and written communication skills.
• Proactive mindset with the ability to anticipate needs and act autonomously.
• Solid understanding or willingness to become a referent for food safety and HACCP standards.

Nice to have

• Operational experience in a kitchen or restaurant environment.
• First aid, fire safety, or food safety training.
• English language proficiency.

Benefits

• Visible daily impact on customer, partner, and rider experience.
• Learning in an entrepreneurial environment with autonomy and responsibility.
• Career development opportunities.
• Inclusive culture with collaborative teams.

Before you apply

• The recruitment process generally includes 3 to 4 steps.

About the company

Deliveroo is a marketplace where the commercial team shapes how they serve restaurants, merchants, and new sectors. Deliveroo is now part of DoorDash.