Demandbase

Customer Success Manager II

London, Remote. Posted 2 months ago

The role

The Customer Success Manager II grows, supports, and renews customer adoption of Demandbase solutions. This person partners with clients to achieve objectives, drives adoption, and provides B2B digital business expertise.

What you will do

  • Own the customer relationship across the full lifecycle as the primary point of contact and trusted advisor to senior marketing stakeholders
  • Drive adoption and value realization of the Demandbase platform
  • Partner with customers to deliver proactive ABM best practices, strategies, and use cases
  • Identify and support expansion opportunities within the customer base in partnership with new business teams
  • Lead customer onboarding and project manage ongoing initiatives
  • Ensure timely resolution of issues through cross-functional coordination
  • Advocate for customers internally
  • Develop customer success stories, case studies, and references

Required qualifications

  • 5+ years of experience in strategic account management, customer success, or similar roles supporting SaaS customers
  • Demonstrated success driving expansion through upsell and cross-sell motions, in partnership with sales teams
  • Strong experience coordinating cross-functional teams and leading complex, multi-stakeholder initiatives
  • Deep familiarity with Sales and Marketing technology ecosystems, including CRM, marketing automation, sales engagement, intent, predictive analytics, and revenue management tools
  • Proven ability to lead technical or process-driven implementations, identify gaps in customer workflows, and deliver measurable business impact and ROI

Benefits

  • Options for up to 100% paid Medical and Vision premiums for employees
  • Flexible PTO policy
  • Paid holidays
  • Access to mental health and wellness resources
  • 401(k) with pre-tax, after tax, and roth options
  • Short-term/long-term disability
  • Life insurance

Before you apply

  • Not accepting unsolicited resumes or outreach from third-party recruiting agencies

About the company

Demandbase is a pipeline AI platform that empowers GTM teams to automate growth at scale. The company invests in people, culture, and the community.