Senior Technical Program Manager

The role

You will own the post-sale customer program for high-stakes enterprise accounts. You will manage complex technical programs, drive implementations to production, and translate customer requirements into engineering deliverables.

What you will do

• Build and maintain documented program plans for assigned accounts.
• Drive customer implementations from kickoff to production.
• Translate customer requirements into actionable engineering deliverables.
• Manage parallel work streams across multiple accounts.
• Partner with the AE to keep them informed of account health and customer sentiment.
• Coordinate across engineering, product, support, and FDE.
• Own incident and escalation management end-to-end.
• Own renewal outcomes for your portfolio.
• Surface expansion signals and route them to the AE.
• Conduct QBRs and executive business reviews.

Required qualifications

• Demonstrated experience managing complex technical implementations with direct customer-facing accountability
• Proven ability to translate ambiguous customer requirements into specific, actionable engineering deliverables
• Experience and comfort owning commercial renewals and retention outcomes without carrying a formal quota
• Comfort operating in fast-moving, under-defined environments
• Strong written and verbal communication with both technical audiences and executive audiences
• Experience coordinating across internal teams including engineering, product, and support without direct authority

Nice to have

• Background in technical program management, professional services, or implementation in a platform/infrastructure SaaS company
• Exposure to SDK- or API-based products where customers build on top of the platform
• Prior experience at or familiarity with companies like Palantir, Databricks, Confluent, MongoDB, Couchbase, or similar
• Experience managing incident escalations with engineering dependencies
• Located in Atlanta or Washington DC

Benefits

• Competitive salaries
• Meaningful equity
• Health, dental, vision, life, and disability insurance in the US
• 401(k) in the US
• Flexible spending accounts in the US
• Flexible time off

About the company

Ditto is a globally distributed, fast-growing startup that provides a peer-to-peer sync engine to ensure devices stay connected and data stays consistent. The company is trusted by organizations like Chick-fil-A, Delta Airlines, and the U.S. military.