Account Director, Client Strategy (Remote Canada)

The role

The Account Director, Client Strategy is the senior strategic and commercial owner of a portfolio of high-value client relationships. You will act as a trusted advisor to VP- and C-suite stakeholders and align multiple marketing teams around business outcomes.

What you will do

• Serve as the senior, day-to-day strategic lead for enterprise and high-growth clients
• Develop and execute renewal, upsell, and cross-sell strategies
• Design integrated growth plans across Paid Media, SEO/Content, CRO, Creative, and RevOps
• Own portfolio economics including forecasting, margin health, scope control, and renewal negotiations
• Translate performance data into business narratives for QBRs
• Partner with channel leads, PMs, and operations to align priorities
• Identify and mitigate client risks
• Mentor strategists, analysts, and project teams

Required qualifications

• 7–12 years of experience in agency or client services roles
• Significant exposure to B2B SaaS or technology clients
• Proven experience owning renewals, upsell, and cross-sell motions across a $2M+ portfolio
• Fluency across Paid Media, SEO/Content, CRO, Creative, and RevOps
• Experience partnering with VP-, CMO-, and CRO-level client stakeholders
• Ability to remain stationary for extended periods
• Ability to observe and interpret written and/or verbal communication
• Reliable internet access
• Professional background

Nice to have

• Actively learning how AI and automation can enhance marketing and operations

Benefits

• Competitive base salary
• Medical, dental, vision plans, disability, and life insurance coverage
• 100% employer-paid plan for you and 50% employer contribution for dependents
• Access to certified therapists through Spring Health
• Membership to Headspace
• Physical therapy through Omada
• Thousands of Aaptiv virtual workouts
• Complimentary One Medical membership
• Unlimited PTO (2-week minimum)
• Paid Company Holidays
• Your Birthday Off
• End of Year Recharge (Closed December 24 - January 1)

Before you apply

• For global locations, you must have established and current work authorization and permanently reside in that country

About the company

Directive Consulting is a B2B marketing agency for brands focused on revenue metrics. They operate through three divisions: Performance, Communications, and Commerce.