IT Intern (Remote MEX)

The role

This IT Intern will support the IT team with user onboarding/offboarding, inventory tracking, and ticket management. The role involves maintaining documentation and providing administrative support for IT-related shipments.

What you will do

• Assist with adding/removing new users to platforms such as Google Workspace, Krisp, Zoom, Slack, and LastPass.
• Support the IT team in managing inventory, including tracking hardware and software assets.
• Ensure accurate records of IT equipment and licenses.
• Handle IT tickets, including password resets, app installations, and adding/removing users in Slack channels.
• Prioritize and route tickets to the appropriate team members.
• Assist in creating and updating how-to guides and IT documentation on the Notion IT page.
• Create shipping labels for IT-related shipments as required.
• Provide general administrative assistance to the IT team as needed.

Required qualifications

• Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.
• Basic understanding of IT systems and tools (e.g., Google Workspace, Slack, Zoom).
• Strong organizational skills with attention to detail.
• Ability to prioritize tasks and manage time effectively.
• Excellent communication skills, both written and verbal.
• Must be able to remain stationary for extended periods.
• Must be able to observe and interpret written and/or verbal communication.
• Must have reliable internet access.
• Must have a professional background.
• For global locations, you must have established and current work authorization and permanently reside in that country.

Nice to have

• Familiarity with ticketing systems and knowledge base platforms (e.g., Notion)

Benefits

• Set living wage
• Medical, dental, vision plans, disability, and life insurance coverage
• 100% employer-paid plan for you and a 50% employer contribution for your dependents
• Access to certified therapists through Spring Health
• Membership to Headspace
• Gympass
• Unlimited PTO (2-week minimum)
• Paid Company Holidays
• Your Birthday Off
• End of Year Recharge (Closed December 24 - January 1)
• Paid Parental Leave
• Traditional and Roth 401(k) with a 3% company match

Before you apply

• For global locations, you must have established and current work authorization and permanently reside in that country.

About the company

Directive Consulting is the performance marketing agency for SaaS and Tech companies. They use a marketing methodology called Customer Generation which focuses on SQLs and Customers.