Implementation Manager/Director

The role

You will own end-to-end ERP implementations and long-term customer relationships. You will deliver onboarding, go-live execution, and ongoing CX excellence while collaborating with founders, product, and engineering to shape the roadmap.

What you will do

• Own end-to-end ERP implementations and long-term customer relationships
• Deliver best-in-class onboarding, go-live execution, and ongoing CX excellence
• Collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback
• Establish and evolve implementation methodologies, processes, and operational standards
• Challenge the status quo of what world-class ERP customer success looks like
• Drive outcomes that meaningfully accelerate customer adoption and satisfaction

Required qualifications

• 7 years of experience in ERP implementations, ERP functional consulting, or accounting/advisory
• Deep understanding of ERP systems, finance workflows, and implementation best practices
• Hardcore work ethic and high agency
• Customer-service extraordinaire who loves solving complex problems
• Thrive in fast-moving, early-stage environments with high ownership
• Expertise in Accounting, audit, ERP systems, CPA

Nice to have

• Accounting or audit background
• CPA or Big 4 is a major plus

Benefits

• Significant equity ownership
• Medical, dental & vision insurance
• One Medical membership
• Mental health support (Talkspace)
• Fertility & family-building support (Kindbody)
• Virtual healthcare (Teladoc Health)
• 401(k) benefits
• Commuter benefits
• Learning & development budget for courses, certifications & language learning
• Unlimited AI tokens
• AI skills development & enablement
• Visa & permanent residence sponsorship

About the company

DualEntry is building the OS for finance with an AI-native ERP that automates accounting. They have raised $100M+ from investors including Lightspeed, Khosla Ventures, Contrary and Google Ventures.