Dualentry

Customer Success Lead (Hybrid, London)

London, UK (Hybrid), Remote. Posted 3 months ago

The role

The Customer Success Lead will manage key customer relationships and account management outcomes. You will drive ERP adoption, optimize workflows, and resolve critical issues for high-tier accounts.

What you will do

  • Manage key customer relationships and run success plans
  • Lead recurring check-ins based on customer tiers
  • Deliver and systemize trainings
  • Optimize customer workflows
  • Drive upsell and cross-sell opportunities
  • Resolve critical issues for high-tier accounts post-go-live
  • Create and improve SOPs, best practices, and support documentation
  • Handle support for owned accounts
  • Relay bugs and prioritize feature requests to Product and Engineering
  • Translate accounting requirements into system configurations

Required qualifications

  • 4+ years of experience in ERP, accounting audit, accounting or finance solutions
  • ERP Implementation, finance professional services or project management experience
  • Experience using or implementing ERPs (e.g., NetSuite, Intacct)
  • Ability to translate accounting requirements into system configurations and automated workflows
  • Strong technical aptitude (incl. SQL)
  • Ability to quickly learn new software platforms
  • Expert Microsoft Excel/Google Sheets skills

Nice to have

  • Experience in an in-house or public accounting role
  • Professional services / consulting/ account management experience

Benefits

  • Significant equity ownership
  • Private medical insurance through Freedom Elite
  • Mental health support (Talkspace)
  • Fertility support (Carrot)
  • Group life insurance (Allianz)
  • Workplace pension through Penfold (with salary sacrifice option)
  • Flexible PTO (28 days, including public holidays)
  • Home internet, co-working space & office setup support
  • Unlimited AI token usage
  • AI skills development & enablement
  • Learning & development budget for courses, certifications & language learning
  • Visa sponsorship and relocation support for a move to NYC (after 2 years' tenure)

About the company

DualEntry is building an AI-native ERP to automate accounting. The company has raised $100M+ from investors including Lightspeed, Khosla Ventures, Contrary and Google Ventures.