Head of ERP Implementations

The role

You will build a Customer Experience function and lead a team of 15+ CX Leads and Customer Support specialists. You will also own end-to-end ERP implementations and collaborate with founders, product, and engineering to shape the roadmap.

What you will do

• Build a Customer Experience function from delivery through post go-live support
• Recruit and lead a team of 15+ CX Leads and Customer Support specialists
• Collaborate with founders, product, and engineering to shape the roadmap
• Establish and evolve implementation methodologies, processes, and operational standards
• Own end-to-end ERP implementations and long-term customer relationships
• Deliver onboarding, go-live execution, and ongoing CX excellence

Required qualifications

• 8+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisory
• 2+ years managing teams of at least 5 people at a senior or leadership level
• Deep understanding of ERP systems, finance workflows, and implementation best practices
• Expertise in Accounting, audit, ERP systems, CPA

Nice to have

• Accounting or audit background
• CPA or Big 4

Benefits

• Significant ownership equity package
• Medical, dental & vision insurance
• One Medical membership
• Mental health support (Talkspace)
• Fertility & family-building support (Kindbody)
• Virtual healthcare (Teladoc Health)
• 401(k) benefits
• Commuter benefits
• Learning & development budget for courses, certifications & language learning
• Unlimited AI tokens
• AI skills development & enablement
• Visa & permanent residence sponsorship

About the company

DualEntry is building the OS for finance with an AI-native ERP that automates accounting. The company has raised $100M+ from investors including Lightspeed, Khosla Ventures, Contrary and Google Ventures.