Partner Engineer (Pre and Post Sales)

The role

You will partner with customers from discovery through implementation and beyond. You will lead technical discovery, shape solution architecture, and guide customers through complex technical decisions using Duffel's APIs.

What you will do

• Partner with Enterprise Account Executives throughout the sales process, leading technical discovery and solution design.
• Understand customer goals, technical environments and product requirements to design scalable solutions using Duffel's APIs.
• Lead architecture discussions, technical workshops, product demonstrations and proof-of-concepts.
• Become a trusted advisor to engineering teams, product leaders and technical decision makers.
• Remain accountable for the integrity of the technical solution throughout implementation.
• Advise customers on best practices around integrations, scalability, reliability and user experience.
• Translate partner needs into clear problem statements and evidence for Product and Engineering.
• Work alongside Implementation Managers, Partner Managers and Technical Support to deliver a seamless customer experience.
• Create reusable technical documentation, reference architectures and best practices.

Required qualifications

• Significant experience leading technical work with large or complex enterprise customers in roles such as Solutions Engineer, Partner Engineer, Customer Success Engineer, Solutions Architect, or Sales
• Strong understanding of REST APIs, webhooks, authentication, integrations and modern software architecture.
• Capable of investigating complex integration behaviour and significant technical risks.
• Can confidently communicate with software engineers, product managers and senior technical stakeholders.
• Balances technical excellence with commercial awareness.
• Thrives in collaborative environments, working closely across Sales, Product, Engineering and Customer Success.
• Enjoys ambiguity, takes ownership and is excited to help build new ways of working.

Nice to have

• API-first or developer platform businesses.
• Enterprise SaaS or B2B infrastructure products.
• Fintech, payments, commerce or travel technology.
• Building integrations or technical solutions for enterprise customers.
• Supporting customers through complex implementation or onboarding projects.
• Helping establish or scale a Solutions Engineering or Partner Engineering function.

Benefits

• Equity in the business for every permanent employee
• Travel Allowance
• Work From Anywhere
• Sabbatical Policy
• Electric Car Scheme
• Flexible bank holidays
• Generous family leave
• Dedicated volunteering day
• Paid study days
• Pension
• Cycle-to-work scheme
• Private healthcare, eye test cover, and season ticket loans

About the company

Duffel is rebuilding the infrastructure underpinning the global travel industry. The company is backed by Benchmark, Blossom, Index Ventures, and Kima Ventures and was born out of Y Combinator (S18).