Senior Product Designer

The role

You will own the end-to-end design of Duffel's AI support product, from discovery and flows to prototypes and shipped software. You will design for both travel businesses (B2B) and the travellers they serve (B2C), including how the AI hands over to humans.

What you will do

• Own end-to-end design for the AI support product, from discovery and flows to prototypes and shipped software.
• Run discovery with customers and travellers and turn their needs into clear, prioritised requirements.
• Set and uphold the design quality bar across craft, accessibility and consistency.
• Work with Product Managers and engineers to take designs through to delivery, then learn from real usage.
• Explain the reasoning behind design decisions and welcome challenge from anyone.
• Design how AI and people work together, including when the AI hands over to a human and how users understand and correct it.
• Bring ideas from other products and industries to Duffel and share them with the team.
• Design the experience of an AI support agent for travellers.
• Build tools for businesses on Duffel to review, correct and trust what the AI does for them.
• Share design progress, rationale and open questions weekly with product, engineering and operations.

Required qualifications

• 5+ years designing digital products.
• A portfolio showing a complex product taken from problem to shipped outcome.
• Strong craft across interaction, visual and systems design, including states, edge cases and accessibility.
• Experience working with several stakeholder groups, ideally business customers and end consumers.
• Experience designing AI, conversational or support products.
• A close working relationship with engineers and PMs, including prototyping in code or with AI tools.
• A collaborative mindset and the confidence to influence without authority.

Benefits

• Equity in the business for every permanent employee.
• Travel allowance.
• Work from anywhere, with flexibility to work remotely.
• Sabbatical Policy.
• Electric car scheme with eco-friendly tax savings.
• Flexible bank holidays and generous family leave.
• A dedicated volunteering day.
• Paid study days.
• Pension and cycle-to-work scheme.
• Private healthcare, eye test cover and season ticket loans.
• Family leave for maternity, paternity and adoption.

Before you apply

• Interview process: recruiter screen, hiring manager chat, technical interview, then final stage interview.

About the company

Duffel is rebuilding the infrastructure behind the global travel industry, aiming to simplify complex travel systems. It is backed by investors including Benchmark, Blossom, Index Ventures and Kima Ventures, and was born out of Y Combinator (S18).