User Researcher

The role

The User Researcher will build and own the research function from the ground up. You will run end-to-end qualitative and quantitative studies to shape product decisions and inform GTM positioning.

What you will do

• Define the research practice including methodologies, tooling, cadences, and documentation standards
• Establish a consistent feedback loop between qualitative insights and product and GTM decisions
• Create reusable research assets and templates
• Design and execute qualitative and quantitative studies including interviews, usability tests, concept tests, and surveys
• Identify and prioritize research questions against the roadmap
• Deliver findings in formats that drive action
• Embed into product and design workflows
• Participate in roadmap discussions
• Partner with Sales and Customer Success to surface patterns across customer conversations
• Integrate AI-assisted research tools into the practice

Required qualifications

• Strong mixed-methods research skills
• Experience running and synthesising user interviews at pace
• Ability to translate complex user insights into decision-driving narratives
• Track record of research directly influencing product or business decisions
• Actively integrates AI tools to increase research velocity and coverage
• User-obsessed
• Direct communicator
• Low-ego and collaborative
• Energised by ambiguity
• Identifies important research questions without waiting to be briefed
• Owns projects end-to-end
• Builds research infrastructure that creates leverage for others

About the company

Dust empowers AI Operators at fast-moving companies to rewire how work gets done through enterprise-grade governance and collaborative interfaces. The company is backed by Sequoia and serves customers like Datadog, 1Password, and Cursor.