Dust
Founding Customer Success Manager
London, Remote. Posted 2 months ago
The role
You will own a portfolio of strategic enterprise customers to drive AI adoption and measurable business outcomes. You will build the foundations of the Customer Success motion from the London HQ, creating playbooks and operating rhythms. This role involves managing the full customer journey from executive alignment through renewal and expansion.
What you will do
- Own a portfolio of strategic enterprise customers
- Establish trusted-advisor relationships with C-level and VP-level leaders
- Lead complex customer journeys from kickoff through adoption, renewal, and expansion
- Drive measurable value realization by helping customers identify and quantify outcomes
- Lead executive business reviews and strategic customer conversations
- Support customers through enterprise-wide change management
- Identify and develop expansion opportunities across teams and geographies
- Orchestrate internal resources across Customer Success, Engineering, Product, and Sales
- Build the foundations of Dust's Customer Success motion in London
- Represent the voice of customers by providing product feedback
Required qualifications
- 8+ years of experience in Customer Success, account management, consulting, solutions, or a related customer-facing role
- Experience working with complex organizations requiring executive alignment and change management
- Experience managing senior customer relationships with C-level and VP-level stakeholders
- Track record of driving measurable customer outcomes, renewals, and expansion
- Experience building or improving Customer Success processes, playbooks, or operating models
- Fluent in English, both in writing and in executive settings
- Strong judgment, initiative, and ownership
Nice to have
- Experience with AI, developer tools, data platforms, enterprise software, or another emerging technology category
- Fluency in AI concepts
- French is helpful
About the company
Dust is an AI-native company that empowers AI Operators at fast-moving companies to rewire how work gets done. The team is backed by Sequoia and focuses on building the product layer where AI meets how companies actually work.