Support Engineer

The role

You will own technical support threads from developers and enterprise customers from first reply to resolution. You will debug issues across SDKs, CLI, API, and the platform using logs, traces, and metrics.

What you will do

• Owning technical support threads from developers and enterprise customers, from first reply to resolution
• Debugging issues across SDKs (Python, JS/TS), CLI, API and the platform underneath, using logs, traces and metrics and reading our source code
• Reproducing problems against live E2B and turning them into bug reports engineering can act on
• Handling account operations: limits, beta access, billing and usage questions
• Fixing the docs when a customer got stuck on something they should have been able to do alone
• Building the support tooling itself (skills, knowledge and automations for our AI agents)
• Bringing what customers ask for back to product and engineering

Required qualifications

• Comfortable on Linux and the command line, and able to read logs to find what failed
• Can read and write some Python or TypeScript/JavaScript, enough to reproduce a bug
• Basic networking (DNS, HTTP, ports) and a sense of how containers or VMs run
• Experience in technical support or another developer-facing role helps
• Clear, warm, accurate written English

Nice to have

• Experience at a hosting or cloud provider
• Go, or familiarity with Firecracker, KVM, Kubernetes or Nomad
• Observability tooling: Grafana, Loki, Tempo, Prometheus
• Contributions to technical docs or open source
• Czech or Slovak

Benefits

• healthcare, vision, and dental insurance
• unlimited PTO
• 401k
• variety of perks for in-office employees

About the company

E2B is a fast-growing Series A startup with over $37M in funding and 8-figure revenue. They are building the Agent Cloud and power the infrastructure behind AI labs and consumer and enterprise agents.