Senior Product Manager

Palo Alto, CA, Remote. Posted 23 days ago

The role

This person will own the end-to-end customer experience across hardware and software. They will set quality standards, prioritize fixes, and drive design and engineering to polished launches.

What you will do

Own the end-to-end experience across hardware and software as one product
Set experience quality standards for each journey step with measurable targets
Identify gaps by visiting live deployments, running tests, and reviewing logs
Prioritize fixes by building a sequenced roadmap
Drive design and engineering to delivery by writing specs and running product reviews
Drive launch readiness for every release and customer go-live
Close the loop with customers by working with sales, deployment, and customer success
Represent the user across all five layers of the stack

Required qualifications

4–8 years of product management experience, including several years on hardware-plus-software products
Early-stage startup experience (seed to Series B, under ~50 people)
Track record of taking products from working to polished
Product judgment for walk-up physical experiences using touch, voice, and large screens in public spaces
Experience with AI or conversational products and a clear method for measuring quality in probabilistic systems
Writes clear specs, acceptance criteria, and readiness checklists
Field orientation: has personally run site acceptance in stores, lobbies, or stadiums
Credibility with engineers and designers
Hands-on use of AI tools in your own work
Proactive
Ownership and a clear point of view on what the product should be
Able to work on-site in Palo Alto; lives in or will relocate to the SF Bay Area

Nice to have

Launch or quality ownership for a hardware-plus-software product deployed at scale in retail, hospitality, healthcare, or venues
Digital human, avatar, voice assistant, or conversational AI products
Hardware programs: build validation, manufacturing partners, installation, field service
End-to-end product ownership in a startup or small team

About the company

LiveX AI builds human-AI interfaces for physical spaces like stores, hotels, hospitals, airports, and stadiums. It is an early-stage startup in Palo Alto.