Envoy

Renewals Manager

Austin, TX. Posted a month ago

The role

The Renewals Manager oversees the entire renewal lifecycle for SMB and Mid-Market customers. This role focuses on reducing churn risk, maximizing retention, and uncovering expansion opportunities within the Customer Success organization.

What you will do

  • Own the end-to-end renewal lifecycle for SMB and Mid-Market customers.
  • Engage stakeholders to gather requirements and ensure on-time renewals.
  • Craft proposals, negotiate terms, and partner with Finance and Legal.
  • Act as the voice of the customer when risk is identified.
  • Spot at-risk customers early and forecast accurately to prevent churn.
  • Track churn trends and competitive intel to inform strategy.
  • Drive multi-year renewals to stabilize revenue.
  • Identify cross-sell and expansion opportunities.
  • Partner across Sales, CS, Product, and Finance.
  • Help improve playbooks, processes, and tools.

Required qualifications

  • 2+ years of experience in Renewals Management, Customer Success, or Account Management.
  • Experience in SaaS B2B with closing responsibilities.
  • Proven track record of meeting or exceeding quotas and expansion goals.
  • Experience partnering with procurement and legal teams through complex contract cycles.
  • Relationship-building skills.
  • Ability to manage a pipeline that mixes fast-moving transactions with longer strategic renewals.
  • Proficiency with Salesforce and other CRM tools.
  • Analytical skills to turn customer data and insights into actionable strategies.
  • Success managing renewals with multiple stakeholders, including executives and senior decision makers.

Nice to have

  • ideally in SaaS B2B with closing responsibilities

Benefits

  • Trust in your ideas and ownership of your book of business.
  • High visibility and the ability to make a real impact.
  • Opportunities to collaborate with talented and driven teammates.
  • A chance to build and optimize a go-to-market organization.
  • The opportunity to help customers create great workplace experiences.
  • Investment in your growth through mentorship, training, and professional development.
  • Competitive salary, equity, and benefits.
  • OTE aligned to experience and performance.

About the company

Envoy provides a workplace management platform and ecosystem used by more than 16,000 workplaces to run secure, compliant, and connected operations.