Envoy

Pre Sales Solutions Engineer

New York City, NY. Posted 2 months ago

The role

The Solutions Engineer partners with EMEA account executives to lead the technical side of sales. This role involves conducting technical demos, managing security and compliance reviews, and working with the integration ecosystem.

What you will do

  • Co-lead the technical side of the sale including technical demos, requirements discovery, and proof-of-concept scoping.
  • Own security and compliance review for EMEA deals including security questionnaires, RFPs, DPAs, and data residency.
  • Work across the integration ecosystem including identity providers, access control, calendar, and HRIS.
  • Speak about Developer & Integration Platform and API capabilities to customers.
  • Investigate issues through logs and data to isolate and escalate product bugs.
  • Act as the voice of the EMEA customer in roadmap discussions.
  • Level up the wider revenue team on technical topics like SAML, SCIM, OAuth, directory sync, and cloud infrastructure.

Required qualifications

  • Working knowledge of EU data protection including GDPR, DPAs, data residency and transfer mechanisms, and sub-processor disclosure.
  • Comfort with identity and access: SAML, SSO, SCIM, OAuth, and directory services.
  • Solid grasp of how the internet works: DNS, HTTP, TLS, certificates.
  • Intermediate SQL knowledge.
  • Strong written and verbal communication with senior technical stakeholders.
  • Demonstrated effectiveness working across time zones and cultural contexts.
  • Willingness to travel to prospect and partner engagements, including international travel to EMEA, approximately 30% annually.

Nice to have

  • Fluent in multiple languages
  • Working with Tech/Alliance Partners or Channel Managers
  • Ability to learn Ruby on Rails Active Record Query Interface
  • Understanding of SAML (Security Assertion Markup Language) and Active Directory
  • Knowledge of SSO (Single Sign-On) access control
  • Experience installing/configuring IT infrastructure (e.g. switches, routers, VOIP, wireless)
  • Experience with badge/ID printers, physical security, and digital security cameras
  • Excited about working in a nimble and challenging startup environment
  • Experience with efficiently completing security reviews and RFPs using tools such as Loopio or Whistic
  • Languages and technical knowledge: Node, JavaScript, Python, Kubernetes

Benefits

  • Competitive salary
  • Equity
  • Benefits

About the company

Envoy protects places by unifying people, spaces, and communications in one secure, integrated workplace management platform and ecosystem. More than 16,000 workplaces around the world trust Envoy to run secure, compliant, and connected operations.