Product Design, Manager

The role

You will own Envoy's user experience and lead the design team behind it. You will work with the CEO and product and engineering leaders to set the design vision and help shape product and business strategy.

What you will do

• Own Envoy's design vision and the end-to-end customer experience across every product and touchpoint.
• Turn business and product strategy into a clear design direction with the CEO and product and engineering leaders.
• Decide what to cut, keep, and rebuild across existing products.
• Build, lead, and grow the design team, including coaching and mentoring designers.
• Establish the design philosophy, culture, and principles that guide how products are built.
• Build design processes, tools, and methods, and improve the ones that exist.
• Champion interaction design, information architecture, visual design, and prototyping that simplify complex workflows.
• Build and lead research that informs product decisions.
• Communicate design strategy and trade-offs to executives and stakeholders.
• Set plans, team structures, and budgets for the design organization's growth.

Required qualifications

• 10+ years in product design, including 4+ years managing people.
• 5+ years of interaction design across web and/or mobile.
• 3+ years in information architecture and visual design.
• A strong portfolio showing design leadership, end-to-end ownership, and knowledge of user-centered design and prototyping.
• Experience building or leading SaaS or mobile products.
• A track record of leading teams through complex design challenges and delivering customer impact.
• A bias toward action: finding problems and opportunities without being asked.
• Experience adapting across different problem spaces, products, or industries.
• Experience creating customer journeys and Jobs-to-be-Done frameworks.
• Strong customer advocacy grounded in data and business context.
• A BA/BS or MA/MS in a design-related field, or equivalent experience.

Before you apply

• By applying you acknowledge the job requirements and the Envoy Privacy Notice for applicants.
• Envoy is an EEO employer and does not discriminate on the basis of any protected characteristic.

About the company

Envoy makes workplace management software that unifies people, spaces, and communications in one secure platform. The posting says more than 16,000 workplaces use Envoy.