Encord
Deployment Strategist
San Francisco. Posted 6 months ago
The role
The Deployment Strategist owns the end-to-end deployment and adoption of Encord across a portfolio of customers. This post-sales role involves technical execution, customer strategy, and commercial ownership to drive long-term value.
What you will do
- Own the end-to-end deployment and success of Encord across a portfolio of customers
- Lead customers to value by guiding technical teams and running enablement
- Build trusted relationships with customer stakeholders from users to executive sponsors
- Maintain understanding of customer goals, usage, and risk profiles
- Partner with Sales to support renewals and identify expansion opportunities
- Act as a strategic voice of the customer to influence Product and Engineering roadmaps
- Help shape and improve post-sales motion, playbooks, and operating processes
Required qualifications
- 4–8 years in a customer-facing technical or post-sales role such as Customer Success, Technical Account Management, Solutions Engineering, Implementation, or Management Consulting
- Proven ability to manage complex, multi-stakeholder deployments of technical software products
- Track record of driving measurable outcomes across a portfolio of enterprise accounts
- Experience engaging with technical teams and executive stakeholders
- Strong project management skills
- Commercially aware with experience contributing to renewals and expansion
- Familiarity with CRM and CS tooling (e.g. HubSpot, Salesforce, Gainsight, or similar)
Nice to have
- Experience at a high-growth start-up or scale-up
- Exposure to AI, ML, data infrastructure, or developer tools
Benefits
- Competitive salary, commission, and meaningful equity
- Clear, accelerated growth opportunities
- Daily team lunches & dinners
- Annual learning & development budget
- Comprehensive health, dental, and vision coverage
- US employees: 18 paid vacation days plus US public holidays
- UK employees: 25 paid vacation days plus UK public holidays
- Frequent travel opportunities across the U.S., London, and Europe
- Bi-annual company offsites & monthly socials
About the company
Encord is the data layer for Physical AI and enterprise, serving as core infrastructure for 300+ leading AI teams. The team includes founders, scientists, quants, researchers, and former Olympians.