Account Manager

The role

You will own and grow a portfolio of North American customer accounts to drive expansion and long-term value. You will build relationships with technical and executive stakeholders to understand ML workflows and identify growth opportunities.

What you will do

• Own and grow a portfolio of North American customer accounts
• Build trusted relationships with ML, data, engineering, operations, and executive stakeholders
• Understand customers' technical roadmaps to identify expansion opportunities
• Drive upsells, cross-sells, and multi-team rollouts
• Partner with Customer Success, Product, and Engineering
• Communicate customer insights and feature requests internally
• Lead account planning, run QBRs, and develop growth strategies
• Maintain accurate pipeline and revenue forecasting in HubSpot
• Help build the post-sales and expansion playbook for North America

Required qualifications

• 2–5 years of experience in engagement management, account management, customer success, or a post-sales commercial role within B2B SaaS or technology
• Proven track record of owning and growing a book of business and hitting or exceeding net revenue retention or expansion targets
• Experience managing mid-to-large ACV accounts ($50K–$250K+) across multi-stakeholder organisations
• Confidence engaging with technical buyers including ML engineers, data scientists, and engineering leads
• Familiarity with structured account planning, QBR delivery, and pipeline forecasting using CRM tools such as HubSpot or Salesforce
• Ability to engage confidently with technical stakeholders
• Strong relationship builder
• Comfortable in a fast-moving, high-growth start-up environment
• Experience with HubSpot, Salesforce, or similar CRM tools

Nice to have

• Experience working in a high-growth start-up or scale-up environment
• Exposure to developer tools, data infrastructure, or ML/AI platforms

Benefits

• Competitive salary, commission, and meaningful equity
• Clear, accelerated growth opportunities
• Strong in-person culture: 4 days/week
• Daily team lunches & dinners
• Flexible PTO
• 18 paid vacation days in the U.S. plus federal holidays
• Annual learning & development budget
• Comprehensive health, dental, and vision coverage
• Frequent travel opportunities across the U.S., London, and Europe
• Bi-annual company offsites & monthly socials

About the company

Encord is the data layer for Physical AI and enterprise, serving as core infrastructure for 300+ leading AI teams. The team includes founders, scientists, quants, researchers, and former Olympians.