Encord
Engagement Manager
London. Posted 5 months ago
The role
You will own and grow a portfolio of North American customer accounts to drive expansion and long-term value. You will build relationships with technical and executive stakeholders to understand ML workflows and identify growth opportunities.
What you will do
- Own and grow a portfolio of North American customer accounts
- Build trusted relationships with ML, data, engineering, operations, and executive stakeholders
- Understand customers' technical roadmaps to identify expansion opportunities
- Drive upsells, cross-sells, and multi-team rollouts
- Partner with Customer Success, Product, and Engineering to deliver customer outcomes
- Communicate customer insights and feature requests internally
- Lead account planning, run QBRs, and develop growth strategies
- Maintain accurate pipeline and revenue forecasting in HubSpot
- Help build the post-sales and expansion playbook for North America
Required qualifications
- 2–5 years of experience in engagement management, account management, customer success, or a post-sales commercial role within B2B SaaS or technology
- Proven track record of owning and growing a book of business and hitting or exceeding net revenue retention or expansion targets
- Experience managing mid-to-large ACV accounts ($50K–$250K+) across multi-stakeholder organisations
- Confidence engaging with technical buyers including ML engineers, data scientists, and engineering leads
- Familiarity with structured account planning, QBR delivery, and pipeline forecasting using CRM tools such as HubSpot or Salesforce
- Experience with HubSpot, Salesforce, or similar CRM tools
Nice to have
- Experience working in a high-growth start-up or scale-up environment
- Exposure to developer tools, data infrastructure, or ML/AI platforms
Benefits
- Competitive salary
- Commission
- Meaningful equity
- Clear, accelerated growth opportunities
- Strong in-person culture: 4 days/week
- Daily team lunches & dinners
- Flexible PTO
- 18 paid vacation days in the U.S. plus federal holidays
- Annual learning & development budget
- Comprehensive health, dental, and vision coverage
- Frequent travel opportunities across the U.S., London, and Europe
- Bi-annual company offsites & monthly socials
About the company
Encord is the data layer for Physical AI and enterprise, serving as core infrastructure for 300+ leading AI teams. The team includes founders, scientists, quants, researchers, and former Olympians.