Customer Education Specialist

The role

You will create reusable learning resources to help customers use agents effectively. You will work with customer success and product to keep education practical and current.

What you will do

• Build onboarding paths for different users, workflow needs and levels of AI familiarity
• Run workshops, office hours and train-the-trainer sessions
• Organize material for new users, experienced practitioners and administrators
• Update education when capabilities or recommended practices change
• Gather feedback, identify adoption barriers and improve materials

Required qualifications

• Created training or helped people learn complex software
• Explain steps and concepts in language users understand
• Test workflows yourself before teaching them
• Adapt a session to different levels of experience
• Make a technical workflow approachable, facilitate a live session and adapt the material when a user gets stuck

Nice to have

• Instructional design experience
• Experience with the Office suite or financial workflows
• Experience building curricula, short product videos or reusable enterprise training materials

Benefits

• Health & Dental Insurance
• Monthly Wellness Stipend
• 401K Matching

About the company

Endex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. They are backed by the OpenAI Startup Fund.