Customer Success Manager

The role

You will own deployment, onboarding, adoption and renewal across accounts. You will work with founders, AEs and the product team to shape customer success and product development.

What you will do

• Be the primary point of contact for a portfolio of accounts from signature through renewal.
• Run kickoffs, configure integrations and partner with IT and InfoSec to clear the path to production.
• Run onboarding sessions and workshops.
• Monitor usage and replicate value across the firm.
• Spot risk early and surface expansion opportunities.
• Translate customer requests into product feedback, bug reports and roadmap input.
• Create onboarding playbooks, health metrics and support processes.

Required qualifications

• 2+ years in customer success, account management, implementation or consulting.
• Experience owning and growing enterprise accounts.
• Technically fluent to learn new software quickly and work through integrations and security questions.
• Ability to hold own with analysts, operators and executives.
• Commercially minded regarding renewals and expansion.
• Relentlessly resourceful.

Nice to have

• Early-stage startup experience
• Experience deploying AI, developer tools or enterprise software

Benefits

• Health & Dental Insurance
• Monthly Wellness Stipend
• 401K Matching
• Competitive Salary + Equity

About the company

Endex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. They are backed by the OpenAI Startup Fund.