Endex
Customer Success Generalist
New York City. Posted 8 days ago
The role
You will support onboarding, customer communications and adoption programs. You will also manage projects and create documentation to improve operating processes.
What you will do
- Prepare onboarding materials, coordinate sessions and follow up on open tasks
- Gather context about customer questions and route them with a clear next step
- Coordinate onboarding preparation, targeted adoption outreach and follow-up
- Keep account notes, open issues and commitments accurate and accessible
- Identify recurring requests and create practical documentation or workflows
Required qualifications
- Customer Mindset
- Clear Writing
- Practical Curiosity
- Strong Organization
- Flexible Follow-Through
Nice to have
- Experience in customer success, support, consulting or implementation
- Comfort with Microsoft Office and enterprise productivity tools
- Experience documenting processes or running customer programs
Benefits
- Health & Dental Insurance
- Monthly Wellness Stipend
- 401K Matching
About the company
Endex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. They are backed by the OpenAI Startup Fund.