Renewals Manager

The role

You will own the commercial renewal process across a portfolio of customers. You will work with customer success and sales to connect delivered value to renewal decisions.

What you will do

• Maintain contract dates, notice windows, stakeholders and a forward-looking plan for each renewal
• Work with CSMs on usage, outcomes and risk before presenting a renewal proposal
• Manage proposals, commercial discussions and procurement follow-through
• Identify commercial blockers early, coordinate a recovery plan and keep retention forecasts grounded in customer evidence
• Maintain renewal forecasts and document the reasons behind outcomes

Required qualifications

• Managed subscription renewals or commercial account relationships
• Catch dates, terms and inconsistencies
• Negotiate directly while protecting the customer relationship
• Keep customers and internal owners aligned on next steps
• Manage a renewal book, negotiate terms and explain gross retention, churn risk and on-time execution

Nice to have

• Enterprise SaaS contract experience
• Experience with procurement teams
• Experience forecasting subscription renewals and working with customer health or usage data

Benefits

• Health & Dental Insurance
• Monthly Wellness Stipend
• 401K Matching

About the company

Endex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. They are backed by the OpenAI Startup Fund.