Technical Account Manager

The role

You will own the ongoing technical relationship for established customers. You will maintain technical account plans, coordinate escalations, and help customers operate Endex reliably.

What you will do

• Maintain a shared view of architecture, integration dependencies, operating risks and the customer's technical priorities.
• Bring support, engineering and customer IT together with clear owners, timelines and communication.
• Translate technical updates into customer impact and next steps.
• Review recurring incidents, system health and upcoming changes.
• Build runbooks and capture durable resolutions.

Required qualifications

• Enterprise Support Experience: owned technical relationships or escalations for business customers.
• Technical Depth: can investigate systems and challenge an incomplete diagnosis.
• Composure: communicate clearly during urgent or ambiguous situations.
• Strong Coordination: keep internal responders and customer stakeholders aligned.
• Enterprise Technical Judgment: can discuss APIs, identity and integration dependencies with customer IT teams while translating technical risk into a clear account plan.

Nice to have

• Experience with regulated customers
• Incident coordination experience
• Familiarity with APIs and enterprise authentication

Benefits

• Health & Dental Insurance
• Monthly Wellness Stipend
• 401K Matching

About the company

Endex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. They are backed by the OpenAI Startup Fund.